After the Round Trip ticket has been issued, and the customer requests cancellation, no refund will be provided.
For Travel Festivals, e.g., MATTA: Full payment is required for Air Tickets.
Full refunds will only be allowed in cases of Death, Hospital Admission, and Valid Medical Reasons supported by a Medical Report from a Private/Government Hospital (Medical Reports from Clinics will not be accepted).
a) 45 days before departure - RM 300 or 15% of the package price
(b) 36 - 44 days before departure - 35% charge of the package price
(c) 16 - 35 days before departure - 50% charge of the package price
(d) 8 - 15 days before departure - 75% charge of the package price
(e) 7 days before departure - 100% charge of the package price
Note: Any amendments to bookings will follow the cancellation terms.
NUH TRAVEL & TOURS SDN BHD has the right to cancel package reservations in the event of unforeseen and compelling circumstances such as pandemics, natural disasters, war, strikes, riots, or on the directive of the Malaysian government or the government of any country to be visited.
NUH TRAVEL & TOURS SDN BHD will propose an alternative date of equal value to the booked package for the customer.
If the customer does not accept the offered alternative, all funds paid will be refunded after deducting the following fees: (a) RM300 or 15% per person of the package price (whichever is higher) including (b) Any penalties imposed by the airline or (c) Any payments made by Nuh Travel & Tours Sdn Bhd to any supplier or third party.
Registered customers are subject to the cancellation terms set by Nuh Travel & Tours Sdn Bhd.